We stand behind every item we sell and want you to be completely satisfied with your purchase. If, for any reason, you are not completely satisfied with your order, you may return it within the first 30 days of shipment for a full refund or exchange - we even pay for the return shipping. Free returns apply to U.S and Canada customers only and are limited to one per customer.
- Contact our Customer Service department at 1-629-203-7977.
- Advise the representative that you wish to return your order.
- Within one business day of your phone call we will email you a pre-paid, fully insured USPS Priority 2-Day label, along with instructions on how to safely and securely package your items.
- Take your order and the label to the nearest US Postal location and simply mail it back to us! If you need packaging materials, USPS will assist you.
- All refunds will be processed within two weeks and done in the form of the original purchase method. Bank wires will be refunded via company check and Bitcoin (BTC) will be returned via the BTC address you provide during the return process. BTC returns will be for a specific US dollar amount, not a specific (or the original) BTC paid at the time of your original purchase.
Improperly packaged items:
Items sent to our office without a Return Authorization Number, packages shipped beyond the 30-day return period, and packages that are improperly packaged or uninsured will be refused receipt.
Damaged and Used Items:
Returned merchandise must be undamaged and in "new and unused condition." Items showing obvious signs of wear or alteration by a jeweler other than Everjewel will not be accepted.
Loose diamonds must be accompanied by the original laboratory grading report or a $200 charge will be assessed to replace the certificate with a new one.
Special orders cannot be returned.